1. Introduction

BookedBizzy ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered business phone automation service.

2. Information We Collect

Personal Information

Contact information (name, email address, phone number)
Business information (company name, industry, address)
Account credentials
Payment information (processed securely through Stripe)
Calendar data (when you connect your calendar)

Call Data

Call recordings and transcriptions
Caller information provided during calls
Appointment scheduling data
Quote and pricing inquiries

Usage Data

Log data (IP address, browser type, pages visited)
Device information
Analytics data (via PostHog)
Cookies and similar tracking technologies

3. How We Use Your Information

To provide and maintain our AI phone automation service
To process your transactions and manage your subscription
To handle incoming calls on your behalf
To schedule appointments and send reminders
To improve our AI models and service quality
To communicate with you about your account and service updates
To comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service Providers: Stripe (payments), AWS (hosting), PostHog (analytics)
Calendar Services: Google Calendar, Microsoft Outlook, or iCloud when you authorize integration
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Call recordings are retained for 90 days unless you request earlier deletion. You may request deletion of your data at any time by contacting us at support@bookedbizzy.com.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security assessments. Our infrastructure is hosted on AWS with SOC 2 Type II compliance.

7. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your data
Portability: Request transfer of your data
Opt-out: Opt out of marketing communications

California Residents (CCPA) — Do Not Sell My Personal Information

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

Right to Know: You can request details about the personal information we collect, use, and disclose.
Right to Delete: You can request deletion of your personal information (available in your account settings or by contacting us).
Right to Opt-Out of Sale: We do not sell your personal information to third parties. If this changes, we will update this policy and provide a clear opt-out mechanism.
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise any of these rights, contact us at support@bookedbizzy.com or use the data management tools in your account dashboard. We will respond to verifiable requests within 45 days.

European Residents (GDPR)

If you are in the European Economic Area, you have rights under GDPR including the right to access, rectify, erase, restrict processing, and data portability. Our legal basis for processing is contract performance and legitimate interests.

8. Cookies

We use cookies and similar technologies. For more information, please see our Cookie Policy.

9. Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this privacy policy or our data practices, please contact us at:

Email: support@bookedbizzy.com

Privacy Policy